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Security & Compliance

Overview

Keeping our customers' data protected at all times is our highest priority. This security overview provides a high-level overview of the security practices put in place to achieve that objective. Have questions or feedback? Feel free to reach out to us at [email protected]

Our security.txt can be accessed here.

Infrastructure

Cloud infrastructure

All of our services run in the cloud. We don’t host or run our own routers, load balancers, DNS servers, or physical servers. Our service is built on Google Cloud Platform primarily. They provide strong security measures to protect our infrastructure and are compliant with most certifications. You can read more about their practices here:

Network level security monitoring and protection

Our network security architecture consists of multiple security zones. We monitor and protect our network, to make sure no unauthorized access is performed using:

  • A firewall that monitors and controls incoming and outgoing network traffic.
  • An Intrusion Detection and/or Prevention technologies (IDS/IPS) solution that monitors and blocks potential malicious packets.
  • IP address filtering

DDoS protection

We use Distributed Denial of Service (DDoS) mitigation services powered by an industry-leading solution.

Data encryption

Encryption in transit: All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS). You can see our SSLLabs report here

Data retention and removal

Every user can request the removal of usage data by contacting support. Read more about our privacy settings at legal.filiosoft.cloud/filiosoft/privacy.

Business continuity and disaster recovery

We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted.

Application security monitoring

  • We use technologies to monitor exceptions, logs and detect anomalies in our applications.
  • We collect and store logs to provide an audit trail of our applications activity.

Application security protection

  • We use a runtime protection system that identifies and blocks OWASP Top 10 and business logic attacks in real-time.
  • We use security headers to protect our users from attacks. You can check our grade on this security scanner.
  • We use security automation capabilities that automatically detect and respond to threats targeting our apps.

Secure development

We develop following security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:

  • We review our code for security vulnerabilities
  • We regularly update our dependencies and make sure none of them has known vulnerabilities

Responsible disclosure

We encourage everyone that practices responsible disclosure and comply with our policies and terms of service to participate in our bug bounty program. Please avoid automated testing and only perform security testing with your own data. Please do not disclose any information regarding the vulnerabilities until we fix them. Rewards are done at our discretion depending on the criticality of the vulnerability reported.

You can report vulnerabilities by contacting [email protected]. Please include a proof of concept. We will respond as quickly as possible to your submission and won’t take legal actions if you follow the rules.

Coverage

  • filiosoft.com
  • *.filiosoft.cloud

Exclusions

  • docs.filiosoft.cloud
  • status.filiosoft.cloud

Accepted vulnerabilities are the following:

  • Cross-Site Scripting (XSS)
  • Open redirect
  • Cross-site Request Forgery (CSRF)
  • Command/File/URL inclusion
  • Authentication issues
  • Code execution
  • Code or database injections

This bug bounty program does NOT include:

  • Logout CSRF
  • Account/email enumerations
  • Denial of Service (DoS)
  • Attacks that could harm the reliability/integrity of our business
  • Spam attacks
  • Clickjacking on pages without authentication and/or sensitive state changes
  • Mixed content warnings
  • Lack of DNSSEC
  • Content spoofing / text injection
  • Timing attacks
  • Social engineering
  • Phishing
  • Insecure cookies for non-sensitive cookies or 3rd party cookies
  • Vulnerabilities requiring exceedingly unlikely user interaction
  • Exploits that require physical access to a user's machine

User protection

2-factor authentication

We provide a 2-factor authentication mechanism to protect our users from account takeover attacks. Setting up this extra security measure is optional but highly recommended to increase the security of sensitive data.

Account takeover protection

We protect our users against data breaches by monitoring and blocking brute force attacks.

Single sign-on

Single sign-on (SSO) is offered for our enterprise customers. <!-- Role-based access control

Role-based access control (RBAC) is offered on all our accounts and allows our users to define roles and permissions. -->

Payment information

  • All payment instrument processing is safely outsourced to Stripe which is certified as a PCI Level 1 Service Provider. We don’t collect any payment information and are therefore not subject to PCI obligations.

Employee access

  • Our strict internal procedure prevents any employee or administrator from gaining access to user data. Limited exceptions can be made for customer support.